HOW DO I CHANGE OR CANCEL MY ORDER?
Please notify us within 12 hours after your order has been placed. You can notify us by sending an email to email@example.com. After 24 hours, we will not be able to change or cancel your order. You can return or exchange your order in accordance with our return and exchange policy.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept MasterCard, Visa, American Express, Discover, BarclayCard, JCB Card and PayPal.
HOW CAN I TRACK MY ORDER?
In your shipping confirmation email, you will receive your tracking number, when you click on the tracking number, it will take you to your tracking history in the shipping company's website. For shipping within the United States of America, we often use (but not exclusively) UPS Express and for international shipping we often use (but not exclusively) DHL.
WHEN I PLACED MY ORDER, I FORGOT TO USE MY DISCOUNT CODE.
If this happens, please send us an email immediately at firstname.lastname@example.org, and include the discount code in the email.
HOW OFTEN DO YOU GET AN ITEM BACK IN-STOCK?
It varies, but the average time is one week.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
Please take a picture of the item(s) and email it to email@example.com, with a description of the damage. After the inspection of the picture, you will be issued a return shipping label to return the item. In the email correspondence, you will be asked if you want a refund or an exchange.
HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED AND IS ON ITS WAY?
After you have placed an order, you will receive an automatic confirmation email. Once your order has been processed and shipped out, you will receive another email notification with your shipping information, which includes your tracking number.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. The expected delivery time for international order varies on your location. Usually, it takes between 3 to 14 business days.
DO YOU REFUND SHIPPING FEES?
No, we do not refund shipping fees. Except when the item you received was damaged.
WHEN WILL I RECEIVE MY ORDER?
Typically, it takes 3 to 5 business for all orders placed for delivery in the United States of America. It takes 3 to 14 business days for all orders placed for delivery internationally.
HOW DO I UNSUBSCRIBE FROM YOUR EMAILS AND NEWSLETTERS?
To unsubscribe, just click on the “unsubscribe” link at the bottom of our email or newsletter.
WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?
Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. If you continue to experience any difficulties logging in, please contact us at firstname.lastname@example.org.
IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR WEBSITE?
If you still need help, please contact us at email@example.com.